Security of Data on IntegrateCloud

8 articles

Where is the data stored?

All Data is stored in Microsoft US data center.

Updated by Kelly watts

Is there a physical security program?

Yes, all our servers are located in a secured Microsoft data center which access is restricted through stringent procedures. For more information please go through Microsoft trust center for further…

Updated by Kelly watts

Transmitting confidential data protected using SSL, SSH, or other transmission encrypted protocol?

Are all authentication, data transmission, client, server and web secession that are transmitting confidential data protected using SSL, SSH, or other transmission encrypted protocol? If YES, please…

Updated by Kelly watts

Is the data encrypted?

All data is that is transmitted from Zendesk to JIRA & vice versa is totally encrypted through SSL

Updated by Kelly watts

Do you support SOC, PCI, and HIPAA?

Yes, we support all compliance programs (SOC, PCI, and HIPAA). All our servers are running on Microsoft Azure and it follows the SOC compliance. See this article from Microsoft for further informatio…

Updated by Kelly watts

What kind of data do you store?

We store only the respective ticket ids of both instances. Other than that we just do the transmission of data between systems by using an API's

Updated by Kelly watts

What JIRA authentication is stored in you Data Base?

With respect to JIRA, we ask all our customers to create a separate account for IntegrateCloud.

Updated by Kelly watts

What Zendesk authentication is stored in your Data Base?

With respect to Zendesk authentication data, we store only a secure token for accessing the Zendesk API. See this article on how to generate a secure token. Generate a Zendesk API Token

Updated by Kelly watts