How to use Freshdesk-Azure DevOps Connector app by IntegrateCloud
In the app we have 3 options.
- New Work Items which contains Bug, Epic, Feature, Task and User Story.
- Link to Work Item.
- Notify.

How to create Work-item in VSTS/Azure DevOps from Freshdesk.
- Click on Bug to create a new Bug in Freshdesk Visual studio Azure DevOps.

- Add in all the necessary details like Project, Priority, Acceptance Criteria, Custom Fields (if required) etc.

- After Clicking on Create Bug button User will receive a message “Work item has been created successfully”.

- As User Clicks on the Work Item Number User will be redirected to the Visual studio Azure DevOps Work Item Number.

- In the same simple manner, the User can create Feature Epic & Task just by adding required info.
Link to work item.
- Users can link One Work Items.

- When User Clicks on Link button User will see below “Work item has linked successfully.”

- Work Item can be seen linked in the App.

Notify
- User can Notify by using the Notify options in the App.

- After the User Click on Send User gets the following message below “Message has been posted successfully”

- Notification in AzureDevops from Freshdesk App.

- Give your customer support team easy access to the information they need using the Show Work Item Comment History Icon.

- See details about work items linked to a Freshdesk ticket, including Current State, Area, Priority etc.

See the App in action.
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