Zendesk Asana Connector
Zendesk Asana Connector
Connect your customer support software Zendesk and bug tracking tool Asana.
Create Task from Zendesk in Asana.
How a Task is created from Zendesk, which are the details provided by default & The Complete Processes is explained below with an example so that user can see & feel the simplicity of our App.
- For example, after a customer reports a bug, the agent can file a bug in Asana directly from your Zendesk. After fixing the bug, a developer can add a comment to the task directly from Asana which is most important to solve the communication gap.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813533533/1-9-tk-hcz-1-fzh-nb-kcr.png)
- Zendesk Asana Connector.
- Quick steps
- Sign up for Zendesk or use your existing account.
- Get the App and Install it into Zendesk.
- Configure the app with your account name.
- Open a Zendesk ticket, click Apps, sign in.
- Click to create a Task or Link to an Existing Task.
- Using the integration in Zendesk Support.
As an agent, you can create a Task from a ticket, or link to an existing Task from a ticket. You can then use the link to track the progress made by the product team on addressing the issue. For example, within Zendesk Support you can view details about a bug you filed in Asana.
- Know How to use the App.
In the App we have 4 Options.
- Create Task
- Link
- Notify
01. Creating Task.
- When clicked on the Create Task button it loads Work Space & Project Name which user needs to select from the drop-down.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813552916/2-ni-5-d-61-zvptws-3-ci.png)
- Adding details in the Asana Task such as Assignee Name, Followers, Due Date etc.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813608106/3-f-57-w-dzcu-zqio-jc-aa.png)
- As the User adds the details & Click on Create Task button, it will show the message “The Ticket Id Is Successfully Send to Asana Project. New Asana Task Id”
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813617028/4-f-94-tcc-b-55-sat-qec-a.png)
- User can click on the Asana Task Id in the message the page ill be redirected to the Task.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813627426/5-2-f-z-6-m-8-n-6-x-ea-8-rtzh.png)
02. Link
Zendesk Asana Connector
- User can Link 1 or multiple Task to a Single Zendesk Ticket.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813639158/6-gir-vchojtjf-2-c-gxe.png)
- As Task is Linked Successfully Message is received as “The Asana task id linked to Zendesk ticket successfully. “
- Multiple Asana Task Linked to the Zendesk Ticket.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813665795/8-79-wak-www-7-s-kfca-iv.png)
03. Notify.
- Notify button allows User to send notification message into the Asana Task.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813698462/9-ca-at-gtj-6-gyej-hc-3-d.png)
- Notification sent Successfully message is received at the end of the popup.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813715829/10-cu-ac-1-m-xw-4-eu-cd-6-y.png)
- Notification received in Asana Task.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813747423/11-b-7-o-3-ms-epfeg-6-zcyx.png)
- For more information please refer to the below link.
- To install the app please click on the following.
Use Zendesk Asana Connector. See the App in action.
![Zendesk Asana Connector](https://files.helpdocs.io/4eyz2q3b1t/articles/iewj9tmyfl/1609813757741/12-b-7-w-qg-8-e-cddb-yr-mk.gif)