Zendesk Asana Connector
Updated
by
Er. Bahuguna Goyal
Zendesk Asana Connector
Connect your customer support software Zendesk and bug tracking tool Asana.
Create Task from Zendesk in Asana.
How a Task is created from Zendesk, which are the details provided by default & The Complete Processes is explained below with an example so that user can see & feel the simplicity of our App.
- For example, after a customer reports a bug, the agent can file a bug in Asana directly from your Zendesk. After fixing the bug, a developer can add a comment to the task directly from Asana which is most important to solve the communication gap.
- Zendesk Asana Connector.
- Quick steps
- Sign up for Zendesk or use your existing account.
- Get the App and Install it into Zendesk.
- Configure the app with your account name.
- Open a Zendesk ticket, click Apps, sign in.
- Click to create a Task or Link to an Existing Task.
- Using the integration in Zendesk Support.
As an agent, you can create a Task from a ticket, or link to an existing Task from a ticket. You can then use the link to track the progress made by the product team on addressing the issue. For example, within Zendesk Support you can view details about a bug you filed in Asana.
- Know How to use the App.
In the App we have 4 Options.
- Create Task
- Link
- Notify
01. Creating Task.
- When clicked on the Create Task button it loads Work Space & Project Name which user needs to select from the drop-down.
- Adding details in the Asana Task such as Assignee Name, Followers, Due Date etc.
- As the User adds the details & Click on Create Task button, it will show the message “The Ticket Id Is Successfully Send to Asana Project. New Asana Task Id”
- User can click on the Asana Task Id in the message the page ill be redirected to the Task.
02. Link
Zendesk Asana Connector
- User can Link 1 or multiple Task to a Single Zendesk Ticket.
- As Task is Linked Successfully Message is received as “The Asana task id linked to Zendesk ticket successfully. “
- Multiple Asana Task Linked to the Zendesk Ticket.
03. Notify.
- Notify button allows User to send notification message into the Asana Task.
- Notification sent Successfully message is received at the end of the popup.
- Notification received in Asana Task.
- For more information please refer to the below link.
- To install the app please click on the following.
Use Zendesk Asana Connector. See the App in action.
