Freshservice - JIRA Integration
Please feel free to watch video here
https://www.youtube.com/watch?v=bH5xRLseqgw
In the app we have 3 options.
- New Issue
- Link Issue
- Notify
![](https://files.helpdocs.io/4eyz2q3b1t/articles/3k8cw970dr/1712042127785/image.png)
Create issue
- a User must migrate to a Ticket Page or must open a New Ticket.
There on the extreme right side user will be able to see “Freshservice - JIRA Integration”
![](https://files.helpdocs.io/4eyz2q3b1t/articles/uqev4qjqy2/1711710923735/create-issue.png)
- When a user clicks on the Create Issue button it loads the JIRA Project Name and Issue Type.
![](https://files.helpdocs.io/4eyz2q3b1t/articles/3k8cw970dr/1712042265216/image.png)
- Based on the selection it will load all the JIRA fields like System fields (Summary, Description etc.…).
![](https://files.helpdocs.io/4eyz2q3b1t/articles/3k8cw970dr/1712042344099/image.png)
- Users can scroll down to see the Custom Fields created & add the relevant data in it.
![](https://files.helpdocs.io/4eyz2q3b1t/articles/3k8cw970dr/1712042416293/image.png)
Click on the Create Issue button at the bottom of the page when the data is added.
- By clicking on the Create Issue button the issue will be created & the JIRA Ticket Number will be displayed below the Crate Issue button on the same page.
Users can click on the JIRA ticket number to open JIRA Ticket.
![](https://files.helpdocs.io/4eyz2q3b1t/articles/3k8cw970dr/1712042511864/image.png)
Links issue: -
- Users have to enter the complete JIRA issue URL as below.
![](https://files.helpdocs.io/4eyz2q3b1t/articles/3k8cw970dr/1712042571693/image.png)
- Once the issue is linked user shall receive a message “Zendesk ticket successfully linked to Jira issue key”.
![](https://files.helpdocs.io/4eyz2q3b1t/articles/3k8cw970dr/1712042657072/image.png)
- Users can verify the Linked Issue Keys in the app.
![](https://files.helpdocs.io/4eyz2q3b1t/articles/3k8cw970dr/1712042686992/image.png)
Notify JIRA issue: -
- When the User clicks on Notify Issue it redirects to the notify Issue Page where the user can type its message.
- By clicking on the Notify button user get a message “JIRA Ticket Notified Successfully.”
![](https://files.helpdocs.io/4eyz2q3b1t/articles/3k8cw970dr/1712042801009/image.png)