Freshservice Asana Connector

Updated by Kelly watts

Freshservice Asana Connector

Connect your customer support software Freshservice and bug tracking tool Asana.

Create Task from Freshservice in Asana.

How a Task is created from Freshservice , which are the details provided by default & The Complete Processes is explained below with an example so that user can see & feel the simplicity of our App.

  • For example, after a customer reports a bug, the agent can file a bug in Asana directly from your Freshservice . After fixing the bug, a developer can add a comment to the task directly from Asana which is most important to solve the communication gap.

IntegrateCloud Freshservice Asana Integration App

  • Freshservice Asana Connector.
  • Quick steps
  1. Sign up for Freshservice or use your existing account.
  2. Get the App and Install it into Freshservice .
  3. Configure the app with your account name.
  4. Open a Freshservice ticket, click Apps, sign in.
  5. Click to create a Task or Link to an Existing Task.
  • Using the integration in Freshservice sk Support.

As an agent, you can create a Task from a ticket, or link to an existing Task from a ticket. You can then use the link to track the progress made by the product team on addressing the issue. For example, within Freshservice Support you can view details about a bug you filed in Asana.

In the app we have 4 options.

  1. Create Task
  2. Link
  3. Notify

Creating Task

  • When clicked on the Create Task button it loads Work Space & Project Name which user needs to select from the drop-down.

  • Adding details in the Asana Task such as Assignee Name, Followers, Due Date etc.

  • As the User adds the details & Click on Create Task button, it will show the message “The Ticket Id Is Successfully Send to Asana Project. New Asana Task Id”

  • User can click on the Asana Task Id in the message the page ill be redirected to the Task.

 

 

Freshservice Asana Connector

  • User can Link 1 or multiple Task to a Single Freshservice Ticket.

  • As Task is Linked Successfully Message is received as “The Asana task id linked to Freshservice ticket successfully. “

Linked Successfully

Notify

  • Notify button allows User to send notification message into the Asana Task.

Notification sent to Asana

  • Notification sent Successfully message is received at the end of the popup.

Asana Notification Sent Successfully

  • Notification received in Asana Task.

 

Notification Received In Asana

  • For more information please refer to the below link.

Install app

  • To install the app please click on the following.

How to setup

Use Freshservice Asana Connector. See the App in action.

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