Zendesk ConnectWise Integration

Updated by Kelly watts

The Zendesk ConnectWise integration allows for seamless communication and integration between the two platforms. With this integration, you can:

  • Sync tickets: Any tickets created or updated in Zendesk can be automatically synced to ConnectWise, ensuring that all customer requests and interactions are captured in both systems.
  • Two-way data sync: Changes made in either Zendesk or ConnectWise are automatically reflected in the other system, ensuring that both platforms stay up-to-date with the latest information.
  • Ticket details and notes: Ticket details, including contact information, issue description, and any notes or updates, are synced between Zendesk and ConnectWise, so your team can access and collaborate on ticket information in either platform.
  • Status and priority updates: If a ticket's status or priority is updated in ConnectWise, the information is synced back to Zendesk, allowing support agents to have visibility into any changes made in ConnectWise.
  • Closed ticket synchronization: When a ticket is closed in Zendesk, the status is automatically updated in ConnectWise, ensuring that both systems are in sync and providing accurate reporting.
  • Automatic ticket creation: Incoming tickets in ConnectWise can be automatically created in Zendesk, enabling your support team to provide timely responses and maintain a consistent workflow.
  • Account synchronization: Customer account information in ConnectWise can be synced with Zendesk, allowing your support team to have access to customer details when handling tickets.
  • Time tracking and billing: The integration allows for tracking time spent on tickets in Zendesk and syncing it with ConnectWise's billing system, streamlining your invoicing and reporting processes.

By integrating Zendesk with ConnectWise, you can enhance your customer support workflows, improve collaboration between teams, and ensure that customer information is accurate and consistent across both platforms. 

Please find Zendesk ConnectWise Integration in the Zendesk marketplace.

With Zendesk – ConnectWise integration, you can quickly create ConnectWise work items based on the Zendesk tickets in one place. Users of ConnectWise can sync between Azure ConnectWise and Zendesk as well as synced comments and status from ConnectWise to Zendesk as well.

What Is Integration in ConnectWise?

Integrate Cloud can help you integrate across your organization both on-premise and cloud-based applications. Cloud data access and use can be automated.

How Do You Integrate Zendesk with ConnectWise?

Get it free after installing Zendesk on your ConnectWise organization. Just follow the instructions.

How to install and setup Integrate Cloud Zendesk-ConnectWise connector

Does Zendesk Integration with ConnectWise?

With ConnectWise Services on the foundation as well as ConnectWise Server, this feature lets companies integrate both at once. The product teams could potentially submit work to Zendesk. ConnectWise is their development team.

How Do You Integrate Zendesk with ConnectWise?

Click on Add ConnectWise Connector after choosing ConnectWise connector from the list.

Connecting your team members can be done by clicking Add.

Choose the organization (you might also be asked to sign into first), the project and your team from the list.

Is ConnectWise Continuous Integration?

Visual Studio Team Services (ConnectWise or Team Foundation Server) features tools and services to assist developers implement DevOps, Continuous Integration, and Continuous deployment processes across projects spanning a variety of development environments.

Can You Use ConnectWise as Ticketing System?

When using ConnectWise you know that it is a fantastic tool for projects, so you can use it for a great deal of work in projects, and it provides complete support for project management, so you can get it most suited to your business.

How Do I Create a Ticket in ConnectWise?

To create the triggering system, you simply open Freshdesk and click on the Trigger button next to a new ticket. This trigger happens instantly.

Your work item created. Work item created. Action writing. Generate a new record from the app or update a record currently.

What Is Ticketing Tools in ConnectWise?

You can order items, assign people items and track ticket records. Their ability to manage ongoing requests makes them an excellent tool for dealing with ongoing issues, but many organizations shy away from ticketing systems for real-time incident handling owing to their maturity.

What Can ConnectWise Be Used For?

The ConnectWise platform provides the ability to plan work, collaborate on code projects, and build systems and applications. By fostering collaborative skills and processes among developers, project managers, and stakeholders, ConnectWise facilitates the development and deployment of modern software applications.

Can Zendesk Integration with ConnectWise?


How Does ConnectWise Integrate with Zendesk?

If you wish to create a new account, make sure your work or school account is linked to Azure.

Azure Active Directory can be found in the left pane.



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