Freshservice - Multiple JIRA instance Integration

Updated by Kelly watts

How to use Freshservice- Multiple JIRA Connector by IntegrateCloud follow the below steps:

Please feel free to watch video here

In the app we have 3 options.

  1. New Issue
  2. Link Issue
  3. Notify

  1. Create issue

  • a User must migrate to a Ticket Page or must open a New Ticket.

There on the extreme right side user will be able to see “Multiple JIRA - Freshservice integration”

  • When a user clicks on the Create Issue button it loads the JIRA Project Name and Issue Type.

  • Based on the selection it will load all the JIRA fields like System fields (Summary, Description etc.…).

  • Users can scroll down to see the Custom Fields created & add the relevant data in it. 

Click on the Create Issue button at the bottom of the page when the data is added.

  • By clicking on the Create Issue button the issue will be created & the JIRA Ticket Number will be displayed below the Crate Issue button on the same page.

Users can click on the JIRA ticket number to open JIRA Ticket.

This button allows you to link an existing JIRA Ticket. It can be linked to one or multiple JIRA issues. 
  • Users have to enter the complete JIRA issue URL as below.

  • Once the issue is linked user shall receive a message “Zendesk ticket successfully linked to Jira issue key”.

  • Users can verify the Linked Issue Keys in the app.

  1. Notify JIRA issue: -

This button allows the user to send notifications to all the Linked JIRA Issues.
  • When the User clicks on Notify Issue it redirects to the notify Issue Page where the user can type its message.
  • By clicking on the Notify button user get a message “JIRA Ticket Notified Successfully.”

  • Users can verify the Notify message in the JIRA Ticket Comments log.

How did we do?