How to use Freshdesk-Azure DevOps Connector app by IntegrateCloud draft

Updated by Kelly watts

How to use Freshdesk-Azure DevOps Connector app by IntegrateCloud follow the below steps:

We are offering two versions of Freshdesk - Azure DevOps Connector

  1. Free Verison
  2. Premium Version
Free Version
Premium Version

1) Allows only 2 projects from Azure DevOps to create work items from Freshdesk.

1) Allow all the projects from Azure DevOps to create work items from Freshdesk.

2) No custom field mappings.

2) Custom fields mapping allowed.

3) One-way comments syncing from Freshdesk to Azure DevOps using notify button.

3) Two-way comments syncing from Freshdesk to Azure DevOps and vice versa.

4) Webhooks available only in premium.

4) Setup webhooks for instant syncing of comments from Azure DevOps to Freshdesk.

5) No Customization

5) Allow customization based on requirements.

6) support provides only in premium.

6) Provide SLA support 24/7.

Free Verison:-

In this we are allowing only the first two projects from the Azure DevOps projects list.
  1. New Work Items which contains Bug, Epic, Feature, Task and User Story.
  2. Link to Work Item.
  3. Notify.
How to create Work-item in VSTS/Azure DevOps from Freshdesk.
  • Click on Bug to create a new Bug in Freshdesk Visual studio Azure DevOps.
  • Add in all the necessary details like Project, Priority, Acceptance Criteria, Custom Fields (if required) etc.
  • After Clicking on Create Bug button User will receive a message “Work item has been created successfully”.

  • As User Clicks on the Work Item Number User will be redirected to the Visual studio Azure DevOps Work Item Number.
  • In the same simple manner, the User can create Feature Epic & Task just by adding required info.
Link to work item.
  • Users can link One Work Items.
  • When User Clicks on Link button User will see below “Work item has linked successfully.”
  • Work Item can be seen linked in the App.

Notify

  • User can Notify by using the Notify options in the App.
  • After the User Click on Send User gets the following message below “Message has been posted successfully”
  • Notification in AzureDevops from Freshdesk App.
  • Give your customer support team easy access to the information they need using the Show Work Item Comment History Icon.
  • See details about work items linked to a Freshdesk ticket, including Current State, Area, Priority etc.

See the App in action.

Premium Version Features:

For below please contact support@integratecloud.com
  1. Customization
  2. Custom filed syncing
  3. Comment syncing both ways
  4. premium support

How did we do?