Freshservice - Azure DevOps connector Demo

Updated by Kelly watts

Azure DevOps (VSTS) Integration App by IntegrateCloud allows users to create Azure DevOps (VSTS) work items right inside the Freshservice form. It also allows you to link existing Freshservice tickets to existing Azure DevOps (VSTS) work items.

In addition, it allows Agents to notify the Azure DevOps (VSTS) team, by sending comments inside Freshservice Support.

We also support customization based on customer requests and tailored to your needs! We bring Azure DevOps (VSTS) closer to your business model!

The App has 4 buttons, 

New Work Item: 

When clicked on the New Work Item tab, select the type of work item you want to create Bug, Epic, Feature, Task, User Story, etc. Based on the selection it will load all the Azure DevOps (VSTS) fields. The User can make the selection and click on the Create button which would create a work item in Azure DevOps (VSTS) and then display the corresponding Azure DevOps (VSTS) work item Id in the App.

This tab allows you to link an existing FreshDesk Ticket. It can be linked to one work item in Azure DevOps (VSTS).


This tab allows the user to send notifications to the Azure DevOps (VSTS) team which would show up as comments in Azure DevOps (VSTS).

Show Item Comments: 

This tab shows you all the linked Azure DevOps (VSTS) work item comments log to the current FreshDesk ticket.

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