How will comments and status syncing work from Asana to Zendesk ?

Updated 10 months ago by Srinivas Thippyreddy

Yes, we can enable that feature, for that please email us at support@integratecloud.com

Once enable comments syncing it will work as below.

Syncing polling time between 5 to 10 minutes

Comment syncing:

  1. Open existing Asana task and add comment prefix with @ZD tag as below screenshot.
  1. Wait for a couple of minutes and check the linked Zendesk ticket.it will sync to Zendesk as a private note

Status syncing:

  1. When a task is marked as completed in Asana then we add an internal comment on the Zendesk ticket automatically as below screenshot.


How did we do?