How will comments and status syncing work from Asana to Zendesk ?
Updated
by
Kelly watts
Yes, we can enable that feature, for that please email us at support@integratecloud.com
Once enable comments syncing it will work as below.
Syncing polling time between 5 to 10 minutes
Comment syncing:
- Open existing Asana task and add comment prefix with @ZD tag as below screenshot.
- Wait for a couple of minutes and check the linked Zendesk ticket.it will sync to Zendesk as a private note
Status syncing:
- When a task is marked as completed in Asana then we add an internal comment on the Zendesk ticket automatically as below screenshot.
