How to sync comments and status from Azure DevOps to Freshdesk

Updated by Kelly watts

Syncing comments and status from Azure DevOps to Freshdesk works in two ways.

Comments syncing

  1. We are providing syncing of all comments from Azure DevOps back to Freshdesk. If we use this feature then it will be syncing all comments from Azure DevOps back to Freshdesk.
  1. Syncing of only comments which are required to sync to Freshdesk. To use this User have to use @fd at the beginning of the comment as shown in the screenshot.

And it will show up in the Freshdesk in few minutes (It will take approx 2 to 5 minutes to show in Freshdesk)

Status syncing:-

  1. We are providing syncing of Done status back to Freshdesk.

Whenever the user changes the status to Done in Azure DevOps we are posting the comment as below screenshot in Freshdesk

If you have any custom requirements for Syncing let us know are we are here to customize the syncing and status based on your requirements.

If you have any questions email us at support@integratecloud.com

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