How to use the Freshdesk -JIRA connector app by integratecloud
Updated
by
Kelly watts
In the app we have 4 options.
- Create Issue
- Link Issue
- Notify
- Tickets
Create issue
- a User must migrate to a Ticket Page or must open a New Ticket.
There on the extreme right side user will be able to see “INTEGRATECLOUD FRESHDESK-JIRA INTEGRATION APP”
- When a user clicks on the Create Issue button it loads the JIRA Project Name and Issue Type.
- Based on the selection it will load all the JIRA fields like System fields (Summary, Description etc.…).
- Users can scroll down to see the Custom Fields created & add the relevant data in it.
Click on the Create Issue button at the bottom of the page when the data is added.
- By clicking on Create Issue button the issue will be created & the JIRA Ticket Number will be displayed below the Crate Issue button on the same page.
Users can click on the JIRA ticket number to open JIRA Ticket.
Links issue: -
- Users has to only enter the JIRA Ticket Number.
- Once the issue is linked user shall receive a message “Freshdesk ticket successfully linked to Jira issue key”.
- Users can verify the Linked Issue Keys in the app.
Notify JIRA issue: -
- When User clicks on Notify Issue it redirects to notify Issue Page where user can type its message.
- By clicking on the Notify button user get a message “JIRA Ticket Notified Successfully.”
- Users can verify the Notify message in the JIRA Ticket Comments log.
Tickets: -
When the User click on JIRA Ticket Id or Freshdesk Ticket Id user will be redirected to that Ticket Id .
If any users has an issue please send an Email to support@integratecloud.com
Or Create ticket using the below link
https://integratecloud.azuredesk.co/SupportHome/SubmitRequest.aspx
