FAQ's

10 articles

Does each Zendesk user have to install the connector app?

No need to install the app for each Zendesk user? once install the app it will accessible for all the Zendesk users.

Updated by Kelly watts

IntegrateCloud Security and compliance handbook

Please download IntegrateCloud Security and compliance handbook pdf file using below link. IntegrateCloud--Security-and-Compliance-Handbook.pdf.

Updated by Kelly watts

How to download custom app from Zendesk?

Please find the below steps to download the custom app from Zendesk. log in to Zendesk with admin access. Click on setting and manage as shown below. On the My Apps page, find the app( Integratecloud…

Updated by Kelly watts

What JIRA version's do you support?

Our solution works with all version's of JIRA On-Premise as well On-Demand.

Updated by Kelly watts

Submit and install a private app in Freshdesk

To submit a Custom app:. Log into your Freshdesk account and from the left-navigation pane, select the Admin icon. The Admin page is displayed. Navigate to General Settings > Security and ensure that…

Updated by Kelly watts

Azure DevOps Personal Access Token (PAT) Scopes(Permissions)

To create a work item using an Azure DevOps API token (PAT) , these are the permissions you need. ✅ Required Permissions for Creating a Work Item. 1️⃣ Personal Access Token (PAT) Scopes. When generat…

Updated by Kelly watts

Uploading and installing a private app in Zendesk

You can only upload and install private apps in Zendesk Support on the Professional or Enterprise plans. Please Download the app zip file using the below link. Download Zendesk Custom App. Uploading…

Updated by Kelly watts

How much IntegrateCloud Integration App's will cost ?

For Pricing details, you can send us your quote using the below link. Our sales team will get in touch with you. https://integratecloud.com/pricing or support@integratecloud.com

Updated by Kelly watts

Does each user have to create their own Personal Access Token on DevOps and then setup the connector?

No need to create PAT(Personal Access Token) for all the users. we recommended to our customers create a separate user account in DevOps for integration and create PAT(Personal Access Token) using th…

Updated by Kelly watts

Zendesk Azure Devops Integration?

Please find Zendesk DevOps Integration in the Zendesk marketplace. https://www.zendesk.com/in/marketplace/apps/support/147057/integratecloud-connector-for-azure-devops-pro/ With Zendesk – Azure DevOp…

Updated by Kelly watts