FAQ's

8 articles

Does each Zendesk user have to install the connector app?

No need to install the app for each Zendesk user? once install the app it will accessible for all the Zendesk users.

Updated 2 years ago by Kelly watts

How to download custom app from Zendesk?

Please find the below steps to download the custom app from Zendesk. log in to Zendesk with admin access. Click on setting and manage as shown below. On the My Apps page, find the app( Integratecloud…

Updated 2 years ago by Kelly watts

What JIRA version's do you support?

Our solution works with all version's of JIRA On-Premise as well On-Demand.

Updated 2 years ago by Kelly watts

Submit and install a private app in Freshdesk

To submit a Custom app:. Log into your Freshdesk account and from the left-navigation pane, select the Admin icon. The Admin page is displayed. Navigate to General Settings > Security and ensure that…

Updated 2 years ago by Kelly watts

Uploading and installing a private app in Zendesk

You can only upload and install private apps in Zendesk Support on the Professional or Enterprise plans. Please Download the app zip file using the below link. Download Zendesk Custom App. Uploading…

Updated 5 months ago by Kelly watts

How much IntegrateCloud Integration App's will cost ?

For Pricing details, you can send us your quote using the below link. Our sales team will get in touch with you. https://integratecloud.com/pricing or support@integratecloud.com

Updated 2 years ago by Kelly watts

Does each user have to create their own Personal Access Token on DevOps and then setup the connector?

No need to create PAT(Personal Access Token) for all the users. we recommended to our customers create a separate user account in DevOps for integration and create PAT(Personal Access Token) using th…

Updated 2 years ago by Kelly watts

Zendesk Azure Devops Integration?

Please find Zendesk DevOps Integration in the Zendesk marketplace. https://www.zendesk.com/in/marketplace/apps/support/147057/integratecloud-connector-for-azure-devops-pro/ With Zendesk – Azure DevOp…

Updated 5 months ago by Kelly watts